Under-Promise, Over-Deliver.
Only make promises you intend to keep. If people see you failing to do so, they won't believe the next promise and they'll act accordingly.
The Streets Of London.
Two leading tech businesses. Two flagship stores separated by the width of Regent Street. Two retail experiences separated by a chasm. This is the new Nokia store at 4 p.m. today. A stylish place but few customers, no buzz and inevitably bored staff. A sterile environment. Literally across the street is the Apple store. A similar design aesthetic but, as ever, full of people either using it as an internet cafe or buying stuff from constantly engaged staff. An active environment. The design and ethos of both stores urges you to interact with the products. Indeed, the Nokia store explicitly exhorts you to "discover" more about each phone. But clearly, there's a difference between the two. Each phone says "No SIM card inserted". We all understand why and I'm not saying Nokia are doing anything wrong, it's just that the nature of their product hamstrings them when it comes to customer trial so they surely have to do something more to facilitate that discove...
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